Shipping & Returns

DELIVERY POLICY
It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, or are unable to collect your order and it is returned to our warehouse, we are not obliged to re-send the order to the correct address at our expense.

We use road based courier companies that will deliver from our Aukland warehouse Unit 7, 113 Pavilion Drive, Airport Oaks Aukland New Zealand. Dispatching within 2 – 4 days including Post office box deliveries. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.

NZ Shipping fees are $11.00 for all orders under $200.00 and free delivery for all orders where the value of goods are over $200.00

Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to monitor tracking of your order and contact delivery provider in the first instance using the tracking information provided if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Cancelled and returned orders will be refunded minus any applied shipping charges at the time of purchase. We do not charge restocking or return fees however return postage is the customers responsibility.

30 DAY GUARANTEE

We have great confidence in our products, however we understand sometimes they may not be quite right for you...

If you are having problems with getting your Waters Co filter system up and running see instructional videos under Support tab - Instructions or contact us for support if you are still unsure. 

Should you receive a product that you believe is not what was ordered or does not meet your expectations in the first 30 days, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original undamaged condition. Please contact us prior to returning the item to:

We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Contact     0800 WATERS