BIO 400/500/1000 Replacement Tap

I lovingly took apart my bio1000 to clean it, and the tap sheered off metal flakes, didn’t look right, sent WatersCo pics and a description of the issue, within the week they’d sent me the replacement part, no charges at all. We don’t know what caused it, I wonder if water in Adelaide, South Australia is particularly harsh? In about October 2021 my local council changed the chlorine from one type to another. Maybe that did it? Idk. But WatersCO sorted the problem! Definitely looking at an under bench system later in the year! I love WatersCO water filters; my water tastes delicious, I wouldn’t go back to tap!